Returns + Exchanges

We accept returns on items in new condition with original tags attached, unworn, unwashed and free of any alterations for a full refund, with the exception of any shipping costs.  

You have 10 calendar days from the day you receive your order to postmark your item for return. Your refund will be credited to the same form of payment used to make the purchase.

Any items purchased that are on sale or marked final sale are not eligible for refunds. 

We do not offer direct exchanges. If you would like to exchange something for a different size or color, please return the original item for a full refund and place a new order.

Please send your return to:

Kepola Design House
73-1083 Mahilani Dr.
Kailua-Kona, HI 96740
Once we receive your return, please allow 3-5 business days for your return to be fully processed. Once your return has been processed, please allow an additional 5-10 days for your bank to post the refund to your account. We can only issue credits back to the original form of payment. Once the return has been processed we will send you an email so you know it’s on its way.

Feel free to email us at hello@kepoladesignhouse with any questions ❤